We made it to Tuesday, everyone! Grab your favorite work beverage and let's get today's edition of the Snap! underway.

Snap! Spring4Shell flaw, Mailchimp breach, BKA's Hydra takedown, and more! Spiceworks Originals.

We use Brother printers and haven't had many issues. One good thing was that the toner was separate from the developer unit. They use (at least the models that I used) a waste toner bottle. Kyocera, I used their printers in the past and had some driver issues. Needless to say, Sharp has lost a customer. He would not send me the part numbers or give me a guarantee that it would be fixed. After several days, he contacted me and said that I would have to put the copier on a maintenance contract to get it fixed. He said that he was in contact with another division and would help me get this resolved. Long story short, I explained my predicament with the supervisor, sent him the schematic.

The supervisor finally came to the phone about 15 minutes later. Me: 'Again, you are telling me that you refuse to let me speak with your supervisor.' Me: 'So, what you are telling me is that you are refusing to let me speak with your supervisor.' Sharp rep: 'My supervisor will not tell you anything differently.' I have a copier that I cannot get fixed and I need help, so can I speak with your supervisor.' Me: 'This is consumer relations department, is it not?' Sharp rep: 'My supervisor will not be able to tell you anything differently. Me: 'May I please speak with your supervisor?' Sharp rep: 'My supervisor will tell you them same thing.' Sharp rep: 'I am sorry, but you will have to contact a dealer.' I need help getting the parts needed to fix my copier.' Me: 'I have contacted a dealer, and all of the major suppliers for Sharp copiers. Sharp rep: 'I am sorry, but that is a dealer serviceable item. It is displaying an error that indicates that the toner cooling fan needs to be replaced.' Sharp rep: 'Thank you for calling Sharp Consumer Relations' I was, however, able to finally speak with a supervisor after the following exchange: I called Sharp (they won't speak to the end user since it is a dealer item). We were never able to even get the part numbers for them. I sent them copies of the schematics that show exactly what we needed. I called multiple service and supply companies to try to get the fans. One is readily available, the other two are impossible to get. We don't have the copier on a contract, so we called the company that had been servicing it.

In May, it threw an error code that pointed to the 'toner cooling fan'. Last spring we replaced most of the major components of the MX-4101N.

One is the MX-503N and the other is the MX-4101N.

Who owns sharp printers and copiers